Admin Assistant
アドミン・アシスタント

Front Desk
フロント

Location: Niseko, Japan
Employment Period: Early November 2018 to late March 2019
Work Experience: 1-2years
Salary range: JPY 1200 per hour
Required: Working holiday visa
日本人のご応募も待っています！

The Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude.

They are an international award-winning property specialist delivering luxury accommodation in Niseko, Japan. In 2014, the flagship hotel The Vale Niseko was awarded the World’s Best Ski Boutique Hotel at The World Ski Awards. Additional accolades include an IAIR award for Best Company for Leadership – Property Development Japan, and the prestigious 5 Star Award at the International Hotel Awards.

We are seeking friendly English-speaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment.

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.

Key Responsibilities:
▪ Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
▪ Providing a high standard of intuitive service to exceed guest expectations
▪ Efficient, personalised and friendly Check-ins / Outs
▪ Daily management of guest accounts and records
▪ Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
▪ Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
▪ Promptly attending to guest requests and enquiries
▪ Preparing Guest Arrival packs in a timely manner
▪ To complete the guest’s registration form and ensures all details are accurately recorded
▪ Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
▪ Maintaining the reception / lobby area in immaculate condition including common area bathroom
▪ Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
▪ Answering telephone, email and in house guest enquiries
▪ Assisting with carrying luggage where required and place carefully in Guest room as required
▪ Assist with driving / transporting Guests within the village where required
▪ Log / maintains security of Equipment, Keys, Lost and Found Items
▪ Perform other duties as assigned by Management

If you are based from our individual properties, the following also apply:
▪ Ownership of the daily running of the building, with assistance from Management team
▪ Preparing and printing vouchers as well as Guest Arrival packs in a timely manner
▪ Pre-checks of rooms prior to each guest’s arrival to ensure a high standard room set-up and cleanliness
▪ Manage daily filing and checklists
Skill set
▪ People with passion, gusto, and respectful attitudes
▪ Intuition and ability to anticipate guest needs
▪ A genuine interest in skiing, resort activities, restaurants and Japanese culture
▪ A pro-active, positive & professional approach to all duties
▪ A desire to assist our guests to have the best holiday ever
▪ A highly motivated team player with the ability to multi-task
▪ Show initiative, with ability to think on your feet
▪ Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
▪ Able to maintain control and composure in difficult situations
▪ Flexibility, reliability and punctuality
▪ To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
▪ To be knowledgeable and actively promote local and special internal events
▪ Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
▪ Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
▪ Strong attention to detail with ability to record information accurately
▪ Be immaculately presented, and adhere to the Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
▪ A valid Japan working holiday visa or working rights

Preferred:
▪ Experience in a high end Front Office / Customer Service role, or hotel environment preferred
▪ Experience working overseas within a culturally diverse team

If based from our individual properties, the following apply:
▪ International Driver’s License
▪ Clear and concise written communication skills to ensure seamless handovers
▪ Would suit those that enjoy working independently assuming ownership and responsibility, whilst still being part of the wider front desk team

Job Benefits
▪ Discounted meals while on shift and other benefits
▪ Comprehensive Training and Induction program
▪ Famils to some of the most popular restaurants in Niseko
▪ High quality brand uniforms
▪ Recognition program for your talents and contribution
▪ The opportunity to make a difference to every customer
▪ Working in a friendly and successful team environment
▪ Subsidised accommodation within 5 to 15 minutes walking distance to work
▪ Access to subsidised car rental
▪ Access to lift passes (conditions apply)
▪ Discounts to some resort services and winter activities
▪ Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff – must meet sponsor requirements)

Kitchen Hand / Line Cook
ラインクック

Location: Niseko, Japan
Employment Period: Mid/late November 2018 to mid / late March 2019
Work Experience: 1-2years
Salary range: JPY 1,100JPY – 1,300JPY per hour
Required: Working holiday visa
日本人のご応募も待っています！

Seeking enthusiastic Kitchen Hands / Cooks with a commitment to customer service, to join our dedicated team in the kitchen and contribute to the dining experience for our Customers. You will assist with cleaning the kitchen, preparing meals throughout the day, and respond positively to special occasion requests, whilst always maintaining a high standard of preparation.

Vale Bar & Grill
Located inside award-winning hotel The Vale Niseko, The VBG is open to the public, offering a Western fusion a la carte breakfast, lunch and dinner menu. The restaurant can handle 60 covers, and service runs from 7am-11pm daily. Service is prompt, professional and personalised – skiers are keen to eat a hearty breakfast before first lifts, lunch service is intense and fast paced, and a particularly high quality of food and personalised service is paramount for a dinner experience that delivers the perfect end to a day in powder heaven. Employees of The VBG are a big part of upholding the luxury standards that The Vale Niseko is famous for, and we require a high standard of presentation, service, and professionalism from all our staff.

Tamashii
Tamashii is the place to be on the après scene! This fun and energetic bar and restaurant is open for lunch and dinner daily from 11am-midnight. The drinks menu offers everything from coffee to cocktails, and guests can enjoy free darts, pool, live sport, music and guest DJs on selected nights. Whilst Tamashii is predominantly a busy bar located on the main streets of Hirafu, its reputation for hearty pub grub is increasingly becoming popular, especially amongst the locals. Tamashii is always crowded during peak season, so we need strong team players who are flexible, adaptable and not afraid to get their hands dirty!

Key Responsibilities:
▪ Producing consistently high quality food across daily operations
▪ Ensuring that preparation, presentation and service is carried out promptly and to required standards
▪ Maintaining appropriate stock levels and conducting stocktakes
▪ Demonstrated experience in delivery of western fusion cuisine
▪ Ensure that Customers are served within the effective and timely manner
▪ Maintain a high level of professionalism whilst within the workplace
▪ Liaise effectively with Front of House on special requests or delayed meals
▪ Cleaning and maintenance of operating equipment
▪ Maintain standards of hygiene for food handling and presentation
▪ Perform other duties as assigned by Management

Skill set:
▪ Minimum of 1 year of experience in a commercial kitchen, preferably in a pub or restaurant environment
▪ Knowledge of food preparation, production and presentation
▪ Ability to maintain a clean kitchen and to comply with all health and safety obligations
▪ Ability to work within a fast paced environment and adapt quickly to the changing needs
▪ A passion for customer service along with a strong desire to achieve goals & target
▪ Flexible to work various shifts including public holidays and weekends
▪ A high standard of work ethic and attention to detail
▪ An ability to foster team spirit with a positive attitude
▪ A passion for the food and hospitality industry

Job Benefits:
▪ One free staff meal and one free non-alcoholic beverage whilst working a full shift
▪ Uniforms (must bring your own black pants and black shoes)
▪ Training & Induction program
▪ Recognition for your talents and contribution
▪ The opportunity to make a difference to every customer
▪ Working in a friendly team environment
▪ Subsidised accommodation
▪ Access to subsidised car rental
▪ Discounts to some resort services and winter activities

Guest Services Representative
ゲストサービス

Location: Niseko, Japan
Employment Period: Early November 2018 to late March 2019
Work Experience: 1-2years
Salary range: JPY 1200 per hour
Required: Working holiday visa
日本人のご応募も待っています！

A role that is enjoyable as it is diverse, our GSR Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible t o fulfil our guest requests.

They are an international award-winning property specialist delivering luxury accommodation in Niseko, Japan. In 2014, the flagship hotel The Vale Niseko was awarded the World’s Best Ski Boutique Hotel at The World Ski Awards. Additional accolades include an IAIR award for Best Company for Leadership – Property Development Japan, and the prestigious 5 Star Award at the International Hotel Awards.

Niseko’s leading luxury accommodation provider is look for charming, confident, and internationally minded people who do all they can to exceed guest expectations. We believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at Guest check in to the guests departure, the Guest Service Representative should handle all guests requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times.

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.

Key Responsibilities:
▪ Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
▪ Provide intuitive service to the customer by anticipating their needs
▪ Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service
▪ Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay
▪ Carry luggage and place carefully in Guest rooms
▪ Provide in-room Guest check-ins and explain room features and equipment
▪ Pickup / Dropoffs and transporting Guests within the village
▪ Carry skis for Guests, particularly Guests with children
▪ Undertake and take ownership of daily tasks in a timely manner
▪ Promote winter resort activities, local area, events and special promotions
▪ Promote hotel / property facilities through sound product knowledge
▪ Ensure cleanliness of outlets and surrounding areas,
▪ Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom
▪ Operate switchboard to direct calls, give information and to take messages as necessary
▪ Follow in-house procedures to help ensuring the security of guests and employees
▪ Rotating shift of snow clearing property entrances and balconies
▪ Onsen cleaning may be required
▪ Be knowledgeable in all facilities and local area
▪ Log / maintain security of Equipment, Keys, Lost and Found Items
▪ Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments
▪ Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain
▪ Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines
▪ Respectfully and actively driving guest feedback for continual improvement
▪ Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately
▪ Covering Ski Boot Room duties from time to time
▪ Providing clear hand-overs to peers in order to ensure seamless operations
▪ Maintaining the reception / lobby area in immaculate condition including common area bathroom
▪ Assisting Front Desk and Concierge departments during busy periods or where required
▪ Performing other duties as assigned by Management

Skill set:
▪ International Drivers License is a must
▪ People with passion, gusto, and respectful attitudes
▪ Intuition and ability to anticipate guest needs
▪ A genuine interest in skiing, resort activities, restaurants and Japanese culture
▪ A Pro-active, positive & professional approach
▪ A desire to assist our guests and visitors to have the best holiday ever
▪ A highly motivated team player with the ability to multi-task
▪ Show initiative, with ability to think on your feet
▪ Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
▪ Able to maintain control and composure in difficult situations
▪ Flexibility, reliability and punctuality
▪ To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
▪ To be knowledgeable and promote local and special events
▪ Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
▪ Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
▪ Able to record information accurately
▪ Be immaculately presented, and strictly adhere to the Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
▪ A valid Japan working holiday visa or working rights
▪ Any IT, videography, photography skills or exposure are desirable

Job Benefits:
▪ Discounted meals while on shift and other benefits
▪ Comprehensive Training and Induction program
▪ Famils to a few of the most popular restaurants in Niseko
▪ High quality brand uniforms
▪ Recognition program for your talents and contribution
▪ The opportunity to make a difference to every customer
▪ Working in a friendly and successful team environment
▪ Subsidised accommodation within 5 to 15 minutes walking distance to work
▪ Access to subsidised car rental
▪ Access to lift passes (conditions apply)
▪ Discounts to some resort services and winter activities
▪ Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff – must meet sponsor requirements)